24/7 Live Monitoring
– From store opening to closing, we continuously monitor employees
and customers. Any suspicious activity, including grab-and-run theft or robbery, is detected and
addressed in real time.
Loss Prevention –
Daily checks on all employees to detect and prevent employee theft,
customer theft, payment rejections, fake activations, unrecorded accessory sales, and
overcharging.
Performance Checks
Monitoring employee and manager interactions, identifying reasons for
low sales, and ensuring that employees consistently pitch new promotions. We also verify
whether employees inform customers about ongoing promotions, explain 3-month activation
benefits, and properly check customer accounts.
DM Tracking & Time Verification
Tracking time spent in the store vs. backroom, monitoring
breaks, preventing theft, and ensuring no false clock-ins or clock-outs to create extra hours for
employees.
Store Compliance
Ensuring staff wear proper uniforms and name tags, maintain professional
appearance, follow VSA device procedures, avoid idle sitting or leaving the store unattended,
and comply with rules such as no vaping, eating at the register, or engaging in unrelated
activities during work hours.
Quality Assurance
Verifying all phone sales, refunds, discounts, and preventing misuse by
employees. Monitoring inventory closely to ensure all accessories are scanned and sold
correctly, while preventing fake activations.
Alarm Response
Handling alarm calls after closing hours. We verify situations through
cameras and can either dispatch police or disregard false alarms based on real-time
observation.
